How do we get more saline kits after the campaign ends?
Saline will be available on our website, Amazon.com and elsewhere once we hit the shelves
Last updated: January 16, 2018 10:25
How long does it take for the battery to charge?
The battery charge time is 3 hours. The battery operation per charge is 120 minutes. That will last for about 8 treatments.
Last updated: January 16, 2018 10:44
How many vials of saline are needed per treatment?
We recommend one vial of saline per treatment. A full treatment take about 15 minutes to complete.
Last updated: January 16, 2018 10:30
Can I use any medical grade saline with Avya?
Yes, any medical grade saline can be used within the device.
Last updated: January 16, 2018 10:34
What is the difference between the Avya Saline and Himalayan Saline?
Our Avya saline is a standard medical grade saline. Our Himalayan Saline is a proprietary blend of Himalayan salts dispensed in water for use with Avya.
Last updated: January 16, 2018 10:34
Can I use essential oils with Avya?
Pure essential oils will damage the device. However, you can add up to two drops WATER SOLUBLE oil to 10 ml of saline for inhalation.
Last updated: January 18, 2018 18:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.